Valtech is rapidly growing and our service managers could use your support. That is why we are looking for someone like you; who will not only support our customers but also our service managers and project managers.
What will you be doing?
As service coordinator, you are responsible for running and supporting the operational activities of our customers. You will be handling incidents, requests, questions and complaints that are raised by clients. You will work in close cooperation with our service managers and project managers while you are an integrated part of our multi-disciplinary client teams, keeping our digital solutions healthy and durable.
You are an indispensable link in the entire process concerning existing and new projects from our clients to ensure optimal customer satisfaction. This means that you can ensure quick handling of those projects and work together with clients to activate the right internal or external teams. You will work closely with our service managers in creating and leading projects from start to finish. You will not only maintain contact with your clients via email and telephone, but our service managers will also gladly take you along to discuss reports with the client.
Besides that, you will also be involved in the creating and executing of releases together with the service manager, the project manager and the client. You will not only coordinate the release procedure but also take care of the intake, analysis and execution of possible changes for our Valtech customers. Finally, you will play an essential role in supporting various projects.
What do we expect from you?
- A Bachelor’s degree
- Relevant working experience in the online work field and willingness to develop yourself further in it
- Experience with a Service Desk or ITIL-driven organization is a plus!
- Exceptional communication skills and an excellent command of the English and Dutch language, both verbally and in writing
- Strong planning and organizing skills
- A ‘can-do’ mentality
- The ability to pick up matters fast and independently.
- Flexible in terms of the working environment and willingness to occasionally work at one of our other locations. If you are flexible, so are we!
What do we offer in return?
Great development opportunities for new graduates or young professionals who want to build a career in the digital world and are motivated to become part of a dynamic leading digital agency. In addition, we provide you with the opportunity to grow towards a more Senior role as Service Manager, Digital Project Manager or Scrum Master, for example. So there are plenty of opportunities, both local and international!
Excellent employment terms and conditions, a competitive salary and plenty of room to develop yourself. How quickly your career and salary advance depends entirely on you – with some support from your manager, of course. Our internal Academy will also help you to continually develop your skills. In addition, you can also follow a work-related educational program with an external provider. And because work, learning and private life are increasingly intertwined, you can flexibly arrange your working hours to match your creative peaks.
Furthermore, you’ll get this:
– 25 vacation days. Want more? You can buy up to 10 days extra
– Pension scheme
– Travel allowance (every colleague gets an NS Business card)
– Collective care insurance scheme
– Laptop and mobile phone
What does our recruitment process look like?
We strive to provide our candidates with a simple, fair and transparent recruitment process.
Outlined below you can learn more about the different stages of our recruitment process:
1. Application received
2. CV/phone screening by Recruitment
3. CV screening by Hiring Manager
4. 1st interview*
5. 2nd interview
*for some of our vacancies an assessment (after 1st interview) is part of our process In light of the COVID-19 pandemic, all our interviews and assessments are taking place remotely (online via Teams)